Business nowadays heavily rely on what mobile technology can offer because of its effectiveness in increasing the ability to stay connected anywhere you are around the world and makes businesses more productive and efficient with its performances while creating a more convenient way to conduct business deals, mobile technology has improved business processes like customer service, company productivity, and the growth of your own business.
However, this does not mean that of all the goodness it has, there is no bad side that is associated with it. Mobile technology also has considerable risks associated to it in your business that you should be wary of which is why it is very important for you in considering both the advantages and disadvantages of using mobile technology for your business.
Before you begin reading the advantages and the disadvantages of mobile technology, first, you should learn its definition. The meaning of mobile technology is that it implies technology which is portable by using mobile Information Technology (IT) devices like smartphones, laptop computers, and tablet. Along with it are also the Global Positioning System (GPS) devices, the credit card, and debit card payment terminals and all other portable devices that can be utilized for different communication and business processes.
Not to take you longer, here is the advantages and disadvantages of mobile technology courtesy of elegant media Australia.
Improved customer service- Because of the growing importance of mobile devices in the majority of the consumers around the world, more and more businesses are seeking constantly for new and improved ways to leverage this growing trend, and there is a big percentage of consumers have already performed their searches and transactions on mobile devices, which made businesses to start investing in improving its websites to become more interactive and functional.
Enhanced collaboration and teamwork within the company- Mobility is the main thrust of many workforces regardless of what sector they specialize in because of mobile technology which enabled a lot of companies to expand its workforce to a global scale because of the accessibility, convenience, and speed of communication to each other which increases all the metrics of a business.
Optimized operations- Because of the mobile technology trend, it turned business operations a lot smoother and faster compared to ten years ago. Because of the evolution of technology, business processes have been streamlined towards efficiency while cloud computing has also been one of those technologies that helped in making to what it is now.
Probably the main downside of using mobile technology is the cost because new technological gadgets are often costly and to purchase it for each of your employees coming from a small business is just too much, not to mention the maintenance and the upkeep of it.
Considering that mobile technology is comprised of phones, tablets, and laptop computers, this might cause distraction in the workplace because it also enables the employees to gain access to different forms of entertainment most particularly social media applications.
Additional training requirements can also be a big factor of its disadvantages knowing that some of your employees are not familiar with these devices which requires training and cost.
Lastly, you are risking your business’ overall data security because your employees’ access to your data and important information might be breached by someone especially if the gadget is lost, stolen or hacked.